yk99's Privacy Policy

1. Introduction

yk99 ("we", "our", "platform") is a trusted online gaming and sports betting service provider in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, disclose and protect personal information about you when you use our website and services.

By registering on our platform or using our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please stop using our services and contact our support team.

This Policy should be read together with our Terms and Conditions and Responsible Gaming Policy.

2. What Information We Collect

To operate yk99's services smoothly and provide you with the best experience, we collect the following types of information:

2.1 Registration and Identity Information

• Full name and username
• Email address
• Date of birth (for age verification — only users aged 21 and above may register)
• Mobile number (for verification)
• Residential address
• Identity document details (national ID or passport number) — when required by regulations

2.2 Financial Transaction Information

• Deposit and withdrawal transaction history
• Payment method details (identifying information related to bKash, Nagad, Rocket, Upay or bank accounts)
• Transaction date, amount and status

2.3 Usage and Activity Information

• Gaming history and betting records
• Login times and session duration
• Preferred game categories and play styles
• Bonus and promotion usage history

2.4 Technical and Device Information

• IP address and geographic location (at country level)
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system information
• Data collected from cookies and similar tracking technologies

2.5 Support and Communication Information

• Live chat conversation records
• Email communication history
• Details of complaints and requests

3. Use of Information

We use the information collected for the following purposes:

• Account management: Creating, verifying and maintaining your account and ensuring secure login.
• Service delivery: Running gaming, betting, deposit, withdrawal and bonus services smoothly.
• Age and identity verification: Preventing registration by those under 21 and stopping fraudulent activity.
• Processing financial transactions: Managing secure payments via bKash, Nagad, Rocket, Upay or bank transfer.
• Customer support: Providing 24/7 assistance in Bengali via live chat and email and resolving issues.
• Security and compliance: Detecting and preventing fraud, money laundering and other illegal activity.
• Responsible gaming: Identifying patterns of excessive gaming and providing support where needed.
• Analysis and improvement: Analysing aggregate data to improve the platform experience and service quality.
• Meeting legal obligations: Complying with applicable laws and regulations.

4. Disclosure and Sharing of Information

yk99 never sells your personal information. However, information may be shared with specific parties in the limited circumstances described below:

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay), game software providers and technical infrastructure service providers may have access to limited information necessary to deliver services on our behalf. All such partners operate under strict confidentiality agreements and may use the information they receive only for the specified purpose.

4.2 Legal Obligations

We may be required to disclose information to the relevant authorities to comply with a court order, a valid government directive or applicable law.

4.3 Fraud Prevention

Information may be shared with industry-level anti-fraud organisations or bodies where necessary to prevent serious fraud or criminal activity.

4.4 Business Transfers

In the event of a business merger, acquisition or restructuring, user data may form part of the transferred assets. In such cases we will notify users in advance.

5. Cookie Policy

Cookies and similar technologies are used on the yk99 website. Cookies are small text files stored in your browser that help improve the functionality of the service.

5.1 Cookies We Use

• Essential cookies: Necessary for maintaining login sessions, ensuring security and supporting the core functionality of the platform.
• Performance cookies: Used to monitor page loading times, error reports and overall site performance.
• Functionality cookies: Used to remember your preferences, language settings and information from previous sessions.
• Analytical cookies: Used to analyse overall user behaviour in order to improve the service.

5.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may cause some core features of the site to stop working correctly.

6. Data Security

To ensure the security of your information, yk99 has put in place industry-standard technical and organisational measures:

• SSL encryption: All data transmission on the website is protected by SSL/TLS encryption.
• Data encryption: Sensitive stored data (passwords, payment details) is kept in encrypted form.
• Access controls: Only authorised staff are given access to limited data for specific purposes.
• Regular security reviews: Regular audits are conducted to identify and address security vulnerabilities.
• Two-step verification: Two-step verification is available to enhance account security.
• Firewall and intrusion detection: Advanced network security measures remain active at all times.

However, no method of data transmission over the internet or electronic storage is completely secure. While we are committed to providing the highest possible level of protection, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary. The following factors are considered when determining retention periods:

• For as long as your account remains active for account management purposes.
• In accordance with the applicable timeframes required to meet legal obligations.
• Financial transaction records are generally kept for the period prescribed by regulations.
• Even after an account is closed, limited data may be retained for a defined period for fraud prevention and legal purposes.

After the defined period, data is securely deleted or anonymized.

8. Your Rights

You have the following rights regarding your personal information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of any inaccuracies in your personal information.
• Right to erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to object to processing: The right to object to certain types of data processing.
• Right to data portability: The right to receive your data in a structured, commonly used format.
• Right to withdraw consent: Where data processing is based on your consent, the right to withdraw that consent at any time.
• Right to opt out of marketing communications: The right to stop receiving promotional emails or communications.

To exercise these rights, contact us by email at [email protected] or via 24/7 live chat. We will generally respond to your request within 30 days.

9. Protection of Minors

yk99's services are strictly for individuals aged 21 and above only. We do not intentionally collect any personal information from minors. Age verification is a mandatory step in the registration process.

If we become aware that information from a minor has been collected, we will immediately close that account and delete all related data. If you have information about an account belonging to a minor, please contact us at [email protected].

10. Third-Party Links

The yk99 platform uses software from third-party game providers (Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, Ezugi, Microgaming, NetEnt and others). These third parties have their own privacy policies which are outside our control.

Payment service providers (bKash, Nagad, Rocket, Upay) operate independently and their own privacy policies apply. We recommend reading the relevant provider's policy before using their payment service.

yk99 is not responsible for the privacy policies of third parties or their data processing practices.

11. Policy Changes

We may update this Privacy Policy from time to time due to business changes, the addition of new services or legal requirements. When changes are made:

• The updated policy will be published on this page and the "Last updated" date at the top of the page will change.
• Registered users will be notified by email in the case of significant changes.
• Continued use of the platform after any changes will be considered acceptance of the new policy.

You are advised to visit this page regularly to stay updated.

12. Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• Live Chat: 24/7 support in Bengali — directly from the chat window on the website
• Email: [email protected]

We take all privacy-related requests seriously and are committed to resolving them as quickly as possible.